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About Us

Nobo is a leading food delivery platform dedicated to connecting customers, merchants, and independent couriers in Kenya, with a primary focus on delivering exceptional convenience, reliability, and quality service across urban and peri-urban areas.

Founded in Nairobi, Nobo was established with the vision of transforming the on-demand delivery landscape in Kenya by leveraging innovative technology to address the growing demand for fast, efficient, and accessible food and essentials delivery. Our platform enables users to browse menus from a wide range of restaurants, place orders seamlessly, track deliveries in real time, and receive their meals or products promptly at their doorstep.

Our Mission

To provide a secure, user-friendly, and efficient delivery experience that empowers local businesses, supports independent couriers, and enhances the daily lives of our customers through reliable and timely service.

Our Values

• Customer-Centricity: We prioritize user satisfaction by offering intuitive interfaces, transparent pricing, accurate order tracking, and responsive support.
• Partnership and Empowerment: We collaborate closely with restaurants, merchants, and couriers, enabling them to expand their reach and grow their operations through our technology.
• Integrity and Transparency: We maintain clear communication regarding fees, delivery estimates, and policies, while upholding the highest standards of data protection and ethical business practices.
• Innovation: We continuously invest in technology to improve order matching, routing efficiency, delivery speed, and overall platform performance.
• Community Focus: As a Kenyan company, we are committed to supporting local economies, promoting diverse cuisines, and contributing to sustainable urban mobility.

Our Operations

Nobo operates primarily in Nairobi and select major towns, with plans for measured expansion to additional cities in line with demand and operational readiness. Our service model relies on a network of independent couriers who use the Nobo platform to accept delivery assignments, ensuring flexibility and scalability.

We maintain strict compliance with Kenyan laws, including the Data Protection Act, 2019, consumer protection regulations, and relevant taxation requirements. All personal data processed through our platform is handled in accordance with our Privacy Policy, and our operations adhere to the Terms and Conditions that govern user interactions.

Our Commitment

Nobo strives to be more than a delivery service—we aim to be a trusted partner in Kenya’s evolving digital economy. By focusing on operational excellence, merchant support, and customer convenience, we seek to set a benchmark for quality and reliability in the food delivery sector.

For inquiries, partnerships, or feedback, please contact us at support@nobo.co.ke or through the in-app support channels.

We appreciate your trust in Nobo and remain dedicated to serving you with professionalism and care.